Refunds & Returns Policy
At Boutiq Disposables, we value your satisfaction and strive to ensure every purchase meets your expectations. Please read our Refunds & Returns Policy carefully before placing an order.
Returns
- Eligibility: Returns are only accepted if items are unopened, unused, and in their original packaging.
- Timeframe: You must request a return within 14 days of delivery.
- Process: Contact our support team with your order number and reason for return. Once approved, you will receive instructions for shipping the product back.
- Condition: Returned items must be in the same condition as received. Products showing signs of use, tampering, or damage cannot be accepted.
Refunds
- Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be issued to your original payment method within 5–10 business days.
- Partial Refunds: In certain cases, only partial refunds may be granted (e.g., damaged packaging not caused by us, missing components).
Non‑Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used THC carts/disposables
- Products not purchased directly from our website
- Items returned without prior authorization
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, contact us within 7 days of delivery.
Important Notes
Refunds and returns are subject to verification and compliance with our policy.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.